Refund and Cancellation Policy
Effective Date: 15 October 2026
At Misaq Academy, we aim to provide a transparent and reliable learning experience. This Refund and Cancellation Policy explains the conditions under which payments for our courses and educational services may be refunded or cancelled.
1. Scope of This Policy
This policy applies to paid online courses, educational programmes, and other paid services offered through misaq.in or through our authorised payment channels.
Some courses or programmes may have additional refund conditions. Any course-specific conditions will be communicated before payment.
2. Refund Requests
Students who wish to request a refund should contact us in writing using the contact details provided below.
Please include:
Full name of the student.
Registered email address or mobile number.
Course or programme name.
Payment date and amount.
Transaction ID or payment receipt.
Reason for requesting the refund.
Submitting a request does not automatically guarantee approval. Each request will be reviewed according to this policy, the terms communicated at the time of enrolment, and applicable law.
3. Cancellation Before Course Commencement
If a student requests cancellation before the course begins, the request may be considered for a refund, subject to the specific course terms and any services or materials already provided.
Please contact us as early as possible if you wish to cancel your enrolment.
4. Cancellation After Course Commencement
Once a course has commenced, refunds may be limited because teaching sessions, course materials, digital resources, or other educational services may already have been provided.
Requests made after the course begins will be assessed individually, taking into account the course-specific refund terms, the services delivered, the circumstances of the request, and applicable law.
No provision in this policy is intended to remove any refund or consumer rights that apply under Indian law.
5. Non-Refundable Situations
Subject to applicable law and any specific written commitment made by Misaq Academy, refunds may generally not be available in the following circumstances:
A student changes their mind after accessing substantial course content or attending classes.
A student misses classes or chooses not to participate.
A student fails to complete the course or its assignments.
Access to course materials has already been provided, where the applicable terms lawfully restrict refunds.
A student is suspended or removed for a serious violation of the course rules.
These conditions will not apply where a refund is required by law or where Misaq Academy has failed to provide the service as agreed.
6. Course Cancellation or Changes by Misaq Academy
If Misaq Academy cancels a paid course before it begins, students will be informed and offered an appropriate refund or another mutually agreed arrangement.
If a course is discontinued or materially changed after commencement, we will review the circumstances and provide an appropriate resolution in accordance with the course terms and applicable law.
Reasonable changes to class timings or instructors do not automatically entitle a student to a refund, provided the course continues to be delivered substantially as agreed.
7. Duplicate or Incorrect Payments
If you accidentally make a duplicate payment or are charged an incorrect amount, please contact us with your payment receipt and transaction details.
After verification, eligible duplicate or excess payments will be refunded to the original payment method wherever possible.
If a payment is deducted from your account but the course registration is not confirmed, please contact us so that we can verify the transaction before another payment is made.
8. Refund Processing Time
Once a refund is approved, we will initiate the refund within a reasonable period, subject to applicable requirements and payment-provider procedures.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
If you do not receive an approved refund within the communicated timeframe, please contact us with your transaction details.
9. Refund Method
Refunds will generally be processed to the original payment method used for the transaction. If this is not possible, we may request additional information to arrange a lawful alternative.
Misaq Academy will never ask you to disclose your UPI PIN, ATM PIN, password, or OTP to process a refund.
10. How to Request a Refund
To request a cancellation or refund, contact us using the following details:
Website: https://misaq.in/
Email: info@misaq.in
WhatsApp: +91 9963845134
Please use the subject line “Refund Request – [Course Name]” when emailing us.
We aim to acknowledge refund enquiries promptly and resolve them fairly.
11. Policy Updates
Misaq Academy may update this policy from time to time. Any revised version will be published on this page with its updated effective date.
The version applicable to a particular enrolment will be interpreted in accordance with the terms communicated at the time of purchase and applicable law.
12. Legal Compliance
This policy is intended to operate in accordance with applicable laws and consumer protection requirements in India. Nothing in this policy excludes or restricts a right or remedy that cannot lawfully be excluded or restricted.
Misaq Academy
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